Shipping & Returns
Shipping, Customer Service and Returns Processing
OnlySolution handles shipping, customer service and returns processing for marketplace orders. Shipping is primarily handled with DHL; depending on requirements, GLS, DPD, Hermes or freight forwarding can also be used.
Shipping options
Shipping is primarily handled with DHL; GLS, DPD, Hermes or freight forwarding can be used when required.
Customer service
OnlySolution can handle customer service for processed marketplace orders within the agreed scope.
Returns processing
Returned goods can be inspected, processed and restocked when suitable and agreed.